{"id":7855,"date":"2026-10-24T13:17:11","date_gmt":"2026-10-24T11:17:11","guid":{"rendered":"https:\/\/www.setupmedia.es\/en\/?page_id=7855"},"modified":"2026-10-28T22:05:36","modified_gmt":"2026-10-28T20:05:36","slug":"it-smart-home-concierge-services","status":"publish","type":"page","link":"https:\/\/www.setupmedia.es\/en\/it-smart-home-concierge-services","title":{"rendered":"IT and Smart Home concierge service"},"content":{"rendered":"<style>.sm-pg{max-width:900px;margin:0 auto;color:#3d4f63;font-size:17px;line-height:1.65;}.sm-pg *{box-sizing:border-box;}.sm-pg ul.sm-feats,.sm-pg ol.sm-steps{list-style:none !important;margin:0 !important;padding:0 !important;}.sm-pg li.sm-feat,.sm-pg li.sm-step{list-style:none !important;margin:0 !important;}.sm-pg li.sm-feat:before{display:none !important;}.sm-pg p{margin:0 0 16px !important;color:#3d4f63 !important;font-size:17px !important;line-height:1.65 !important;}.sm-pg strong{color:#0f2238;}.sm-pg a{color:#1a5a9e !important;}.sm-pg .sm-lead p{font-size:19px !important;color:#0f2238 !important;}.sm-pg .sm-sec{margin:48px 0 0;}.sm-pg h2{font-size:28px !important;line-height:1.25 !important;font-weight:700 !important;color:#0f2238 !important;margin:0 0 18px !important;text-transform:none !important;letter-spacing:0 !important;}.sm-pg h3{font-size:19px !important;line-height:1.3 !important;font-weight:700 !important;color:#0f2238 !important;margin:0 0 8px !important;text-transform:none !important;letter-spacing:0 !important;}.sm-pg .sm-feats{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin:0;padding:0;list-style:none;}.sm-pg .sm-feat{background:#fff;border:1px solid #d9e3ee;border-radius:14px;padding:22px;display:flex;gap:14px;align-items:flex-start;}.sm-pg .sm-feat svg{flex:0 0 24px;width:24px;height:24px;margin-top:3px;stroke:#1a5a9e;fill:none;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round;}.sm-pg .sm-feat p{margin:0 !important;font-size:16px !important;}.sm-pg .sm-feat-logos{align-items:center;justify-content:space-around;gap:16px;}.sm-pg .sm-feat-logos img{flex:1 1 0;min-width:0;max-height:90px;width:100%;object-fit:contain;display:block;margin:0;}.sm-pg .sm-steps{display:grid;gap:14px;margin:0;padding:0;list-style:none;counter-reset:smstep;}.sm-pg .sm-step{position:relative;background:#f2f6fb;border-radius:14px;padding:20px 22px 20px 78px;counter-increment:smstep;}.sm-pg .sm-step:before{content:counter(smstep);position:absolute;left:22px;top:18px;width:40px;height:40px;border-radius:50%;background:#0f3460;color:#fff;font-weight:700;font-size:18px;display:flex;align-items:center;justify-content:center;}.sm-pg .sm-step p{margin:0 !important;}.sm-pg .sm-table{width:100%;border-collapse:separate;border-spacing:0;border:1px solid #d9e3ee;border-radius:14px;overflow:hidden;margin:0 0 8px;background:#fff;}.sm-pg .sm-table th{background:#0f3460;color:#fff !important;text-align:left;font-size:15px;font-weight:700;padding:14px 16px;border:0;}.sm-pg .sm-table td{padding:14px 16px;border:0;border-top:1px solid #e4ebf3;font-size:16px;line-height:1.5;color:#3d4f63;vertical-align:top;}.sm-pg .sm-table td:first-child{font-weight:700;color:#0f2238;}.sm-pg .sm-table tr:nth-child(even) td{background:#f7f9fc;}.sm-pg .sm-faq details{background:#fff;border:1px solid #d9e3ee;border-radius:12px;margin:0 0 10px;}.sm-pg .sm-faq summary{cursor:pointer;list-style:none;padding:18px 52px 18px 20px;position:relative;font-weight:700;color:#0f2238;font-size:17px;line-height:1.4;}.sm-pg .sm-faq summary::-webkit-details-marker{display:none;}.sm-pg .sm-faq summary:after{content:\"+\";position:absolute;right:20px;top:50%;transform:translateY(-50%);font-size:26px;font-weight:400;color:#1a5a9e;}.sm-pg .sm-faq details[open] summary:after{content:\"\\2212\";}.sm-pg .sm-faq details p{padding:0 20px 18px;margin:0 !important;}.sm-pg .sm-links{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;}.sm-pg .sm-links .sm-feat{flex-direction:column;gap:6px;}.sm-pg a.sm-link-btn{margin-top:auto;align-self:flex-start;display:inline-block;padding:10px 18px;border:2px solid #1a5a9e;border-radius:10px;font-weight:700;font-size:16px;color:#1a5a9e !important;text-decoration:none !important;}.sm-pg a.sm-link-btn:hover{background:#1a5a9e;color:#fff !important;}.sm-pg .sm-links .sm-feat p{margin-bottom:14px !important;}\/* WordPress mete el bot\u00f3n dentro de un <\/p>\n<p>: el \u00faltimo elemento de la tarjeta baja al fondo *\/.sm-pg .sm-links .sm-feat > *:last-child{margin-top:auto !important;margin-bottom:0 !important;}.sm-pg .sm-logos{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;max-width:520px;margin:20px 0 0;}.sm-pg .sm-logos img{width:100%;aspect-ratio:3\/2;object-fit:contain;background:#fff;border:1px solid #d9e3ee;border-radius:10px;padding:8px;display:block;margin:0;}.sm-pg .sm-lead + .sm-cta{margin-top:28px;}.sm-pg .sm-sec .sm-cta{margin:8px 0 28px;}.sm-pg .sm-cta > p:first-child{font-size:19px !important;color:#fff !important;}.sm-pg .sm-cta h2 + a.sm-cta-btn{margin-top:14px;}.sm-pg .sm-cta{margin:56px 0 20px;background:#0f3460;border-radius:18px;padding:36px;text-align:center;}.sm-pg .sm-cta h2{color:#fff !important;margin-bottom:10px !important;}.sm-pg .sm-cta p{color:#d3e2f3 !important;margin:0 0 24px !important;}.sm-pg a.sm-cta-btn{display:inline-block;padding:18px 36px;border-radius:14px;background:#f37a1f;color:#0f2238 !important;font-size:19px;font-weight:700;text-decoration:none !important;}.sm-pg a.sm-cta-btn:hover{background:#e06a10;}\/* Formulario de la barra lateral fijo al hacer scroll (escritorio) *\/@media (min-width:1000px){body.page-template-page-sidebar #sidebar{position:-webkit-sticky;position:sticky;top:min(140px, calc(100vh - 780px));}}@media (max-width:700px){.sm-pg h2{font-size:24px !important;}.sm-pg .sm-feats,.sm-pg .sm-links{grid-template-columns:1fr;}.sm-pg .sm-step{padding-left:70px;}.sm-pg .sm-table thead{display:none;}.sm-pg .sm-table,.sm-pg .sm-table tbody,.sm-pg .sm-table tr,.sm-pg .sm-table td{display:block;width:100%;}.sm-pg .sm-table tr{border-top:1px solid #d9e3ee;}.sm-pg .sm-table tr:first-child{border-top:0;}.sm-pg .sm-table td{border-top:0;padding:6px 16px;}.sm-pg .sm-table td:first-child{padding-top:16px;}.sm-pg .sm-table td:last-child{padding-bottom:16px;}.sm-pg .sm-table td:not(:first-child):before{content:attr(data-label) \": \";font-weight:700;color:#1a5a9e;}.sm-pg .sm-cta{padding:28px 20px;}.sm-pg a.sm-cta-btn{display:block;padding:18px 16px;}}<\/style>\n<div class=\"sm-pg\">\n<div class=\"sm-lead\">\n<p>SetUp Media\u2019s concierge service is your single technical point of contact for the IT and home automation of your business or residence on the Costa Brava: we monitor your systems around the clock, resolve incidents remotely, act on site as a priority when needed, and coordinate every supplier involved in your installations so you never have to chase anyone.<\/p>\n<\/div>\n<div class=\"sm-sec\">\n<h2>What is an IT and Smart Home concierge service?<\/h2>\n<p>It is an ongoing technology management service for people who do not want to waste time solving technical issues. Whether you run a demanding business or own an exclusive residence on the Costa Brava, a single point of contact makes sure everything works exactly as you expect.<\/p>\n<p>We bring the efficiency and profitability methodology of the corporate world to both professional environments and private residences.<\/p>\n<div class=\"sm-cta\">\n<p>A single point of contact for all the technology in your business and your home.<\/p>\n<p><a class=\"sm-cta-btn\" href=\"\/en\/#contacto\">Tell us what you need<\/a><\/div>\n<\/div>\n<div class=\"sm-sec\">\n<h2>People who listen before they act<\/h2>\n<p>Technology is only efficient when it adapts to your lifestyle and your business goals. That is why our value lies in sitting down with you, listening to your priorities and understanding what you really need. Your needs come first, not what we want to sell.<\/p>\n<p>We become your trusted technology ally on the Costa Brava with a firm commitment: clear communication, a constant remote presence to anticipate any issue and an immediate response whenever you need us on site. We are by your side so that everything works exactly as you expect.<\/p>\n<\/div>\n<div class=\"sm-sec\">\n<h2>What the concierge service includes<\/h2>\n<table class=\"sm-table\">\n<thead>\n<tr>\n<th>Pillar<\/th>\n<th>What we do<\/th>\n<th>What you gain<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"Pillar\">Proactive 24\/7 monitoring<\/td>\n<td data-label=\"What we do\">We detect and fix issues remotely before they affect your performance or your rest<\/td>\n<td data-label=\"What you gain\">Peace of mind: problems are solved before you notice them<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Pillar\">Availability and discretion<\/td>\n<td data-label=\"What we do\">A boutique service under strict confidentiality agreements, with a response in under 4 hours (SLA)<\/td>\n<td data-label=\"What you gain\">A trusted point of contact who responds when you need it<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Pillar\">Predictive care<\/td>\n<td data-label=\"What we do\">Getting second homes ready before you arrive and physical maintenance of equipment against wear from the sea air<\/td>\n<td data-label=\"What you gain\">You arrive and everything works, and your equipment lasts longer<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"sm-sec\">\n<h2>We coordinate and manage all your suppliers<\/h2>\n<p>Many companies are involved in an infrastructure: installers, telecoms operators, manufacturers, maintenance services. When something fails, each one points at the other and the client ends up acting as the go-between. With the concierge service that does not happen: SetUp Media is your single point of contact; we coordinate the suppliers, pass on the incident, follow it up until it is resolved and keep you informed. We coordinate both our own trusted suppliers and the ones you choose. You do not have to chase anyone.<\/p>\n<\/div>\n<div class=\"sm-sec\">\n<h2>The \u201cArribada a la Costa\u201d arrival protocol<\/h2>\n<p>If your residence on the Costa Brava is a second home, we get everything ready before you arrive, so all you have to do is enjoy the house. We check every connected system remotely and inspect in person the equipment that needs it.<\/p>\n<\/div>\n<div class=\"sm-sec\">\n<h2>Concierge for businesses and for residences<\/h2>\n<div class=\"sm-links\">\n<div class=\"sm-feat\">\n<h3>For businesses<\/h3>\n<p>We monitor your IT infrastructure, email and software environments, and act on any incident to protect business continuity.<\/p>\n<p><a class=\"sm-link-btn\" href=\"\/en\/it-services-costa-brava\/\">See IT services \u2192<\/a><\/div>\n<div class=\"sm-feat\">\n<h3>For residences<\/h3>\n<p>We look after your Smart Home system, connectivity and household equipment, with a constant remote presence and an immediate on-site response.<\/p>\n<p><a class=\"sm-link-btn\" href=\"\/en\/home-automation-energy-efficiency-costa-brava\/\">See Smart Home and energy efficiency \u2192<\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"sm-sec\">\n<h2>How to get started<\/h2>\n<ol class=\"sm-steps\">\n<li class=\"sm-step\">\n<p><strong>Tell us what you need.<\/strong> We review your situation and understand your priorities.<\/p>\n<\/li>\n<li class=\"sm-step\">\n<p><strong>Service plan.<\/strong> We agree what we monitor, how, and with what response times.<\/p>\n<\/li>\n<li class=\"sm-step\">\n<p><strong>Service start.<\/strong> We begin monitoring and introduce you to your technical point of contact.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n<div class=\"sm-sec\">\n<h2>Frequently asked questions about the concierge service<\/h2>\n<div class=\"sm-faq\">\n<details>\n<summary>What is an IT and Smart Home concierge service?<\/summary>\n<p>It is a service in which a single technical point of contact takes care of the IT and home automation of your business or residence: monitoring, resolving incidents and acting on site as a priority.<\/p>\n<\/details>\n<details>\n<summary>What does proactive 24\/7 monitoring mean?<\/summary>\n<p>That we watch your systems continuously and, when we detect an issue, we fix it remotely before it affects your performance or your rest.<\/p>\n<\/details>\n<details>\n<summary>What is an SLA and what response times do you offer?<\/summary>\n<p>It is the agreement that sets how quickly we respond to an incident. Our clients get a response in under 4 hours.<\/p>\n<\/details>\n<details>\n<summary>How do you guarantee confidentiality?<\/summary>\n<p>We work under strict confidentiality agreements, as befits a boutique service that handles private information and spaces.<\/p>\n<\/details>\n<details>\n<summary>Can I hire just the concierge service without having you install the home automation?<\/summary>\n<p>Yes. We also provide the concierge service for systems installed by others: we review your existing installation, take care of its maintenance and, if you wish, extend it with new technologies.<\/p>\n<\/details>\n<details>\n<summary>What does it mean that you coordinate and manage my suppliers?<\/summary>\n<p>When an incident involves several suppliers (installer, operator, manufacturer\u2026), we contact them, demand a solution and follow it up, so you do not have to mediate between them. It makes no difference whether they are our trusted suppliers or ones you have chosen.<\/p>\n<\/details>\n<details>\n<summary>Which areas of the Costa Brava do you cover?<\/summary>\n<p>The whole Costa Brava. S\u2019Agar\u00f3, Begur, Calonge, Sant Antoni de Calonge, Platja d\u2019Aro, Palam\u00f3s, Santa Cristina d\u2019Aro, Calella de Palafrugell and Llafranc.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"What is an IT and Smart Home concierge service?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"It is a service in which a single technical point of contact takes care of the IT and home automation of your business or residence: monitoring, resolving incidents and acting on site as a priority.\"}}, {\"@type\": \"Question\", \"name\": \"What does proactive 24\/7 monitoring mean?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"That we watch your systems continuously and, when we detect an issue, we fix it remotely before it affects your performance or your rest.\"}}, {\"@type\": \"Question\", \"name\": \"What is an SLA and what response times do you offer?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"It is the agreement that sets how quickly we respond to an incident. Our clients get a response in under 4 hours.\"}}, {\"@type\": \"Question\", \"name\": \"How do you guarantee confidentiality?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"We work under strict confidentiality agreements, as befits a boutique service that handles private information and spaces.\"}}, {\"@type\": \"Question\", \"name\": \"Can I hire just the concierge service without having you install the home automation?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. We also provide the concierge service for systems installed by others: we review your existing installation, take care of its maintenance and, if you wish, extend it with new technologies.\"}}, {\"@type\": \"Question\", \"name\": \"What does it mean that you coordinate and manage my suppliers?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"When an incident involves several suppliers (installer, operator, manufacturer\u2026), we contact them, demand a solution and follow it up, so you do not have to mediate between them. It makes no difference whether they are our trusted suppliers or ones you have chosen.\"}}, {\"@type\": \"Question\", \"name\": \"Which areas of the Costa Brava do you cover?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"The whole Costa Brava. S\u2019Agar\u00f3, Begur, Calonge, Sant Antoni de Calonge, Platja d\u2019Aro, Palam\u00f3s, Santa Cristina d\u2019Aro, Calella de Palafrugell and Llafranc.\"}}]}<\/script><script>document.addEventListener('click',function(e){var a=e.target.closest&&e.target.closest('a.sm-cta-btn');if(!a){return;}var c=document.querySelector('#sidebar input[type=\"email\"]')||document.querySelector('input[type=\"email\"]');if(!c){return;}e.preventDefault();e.stopPropagation();e.stopImmediatePropagation();var b=c.closest('.widget')||c.closest('form')||c;b.style.scrollMarginTop='90px';b.scrollIntoView({behavior:'smooth',block:'start'});},true);<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SetUp Media\u2019s concierge service is your single technical point of contact for the IT and home automation of your business or residence on the Costa Brava: we monitor your systems around the clock, resolve incidents remotely, act on site as a priority when needed, and coordinate every supplier involved in&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sidebar.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/pages\/7855"}],"collection":[{"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/comments?post=7855"}],"version-history":[{"count":4,"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/pages\/7855\/revisions"}],"predecessor-version":[{"id":7881,"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/pages\/7855\/revisions\/7881"}],"wp:attachment":[{"href":"https:\/\/www.setupmedia.es\/en\/wp-json\/wp\/v2\/media?parent=7855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}