SetUp Media’s concierge service is your single technical point of contact for the IT and home automation of your business or residence on the Costa Brava: we monitor your systems around the clock, resolve incidents remotely, act on site as a priority when needed, and coordinate every supplier involved in your installations so you never have to chase anyone.
What is an IT and Smart Home concierge service?
It is an ongoing technology management service for people who do not want to waste time solving technical issues. Whether you run a demanding business or own an exclusive residence on the Costa Brava, a single point of contact makes sure everything works exactly as you expect.
We bring the efficiency and profitability methodology of the corporate world to both professional environments and private residences.
A single point of contact for all the technology in your business and your home.
People who listen before they act
Technology is only efficient when it adapts to your lifestyle and your business goals. That is why our value lies in sitting down with you, listening to your priorities and understanding what you really need. Your needs come first, not what we want to sell.
We become your trusted technology ally on the Costa Brava with a firm commitment: clear communication, a constant remote presence to anticipate any issue and an immediate response whenever you need us on site. We are by your side so that everything works exactly as you expect.
What the concierge service includes
| Pillar | What we do | What you gain |
|---|---|---|
| Proactive 24/7 monitoring | We detect and fix issues remotely before they affect your performance or your rest | Peace of mind: problems are solved before you notice them |
| Availability and discretion | A boutique service under strict confidentiality agreements, with a response in under 4 hours (SLA) | A trusted point of contact who responds when you need it |
| Predictive care | Getting second homes ready before you arrive and physical maintenance of equipment against wear from the sea air | You arrive and everything works, and your equipment lasts longer |
We coordinate and manage all your suppliers
Many companies are involved in an infrastructure: installers, telecoms operators, manufacturers, maintenance services. When something fails, each one points at the other and the client ends up acting as the go-between. With the concierge service that does not happen: SetUp Media is your single point of contact; we coordinate the suppliers, pass on the incident, follow it up until it is resolved and keep you informed. We coordinate both our own trusted suppliers and the ones you choose. You do not have to chase anyone.
The “Arribada a la Costa” arrival protocol
If your residence on the Costa Brava is a second home, we get everything ready before you arrive, so all you have to do is enjoy the house. We check every connected system remotely and inspect in person the equipment that needs it.
Concierge for businesses and for residences
For businesses
We monitor your IT infrastructure, email and software environments, and act on any incident to protect business continuity.
For residences
We look after your Smart Home system, connectivity and household equipment, with a constant remote presence and an immediate on-site response.
How to get started
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Tell us what you need. We review your situation and understand your priorities.
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Service plan. We agree what we monitor, how, and with what response times.
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Service start. We begin monitoring and introduce you to your technical point of contact.
Frequently asked questions about the concierge service
What is an IT and Smart Home concierge service?
It is a service in which a single technical point of contact takes care of the IT and home automation of your business or residence: monitoring, resolving incidents and acting on site as a priority.
What does proactive 24/7 monitoring mean?
That we watch your systems continuously and, when we detect an issue, we fix it remotely before it affects your performance or your rest.
What is an SLA and what response times do you offer?
It is the agreement that sets how quickly we respond to an incident. Our clients get a response in under 4 hours.
How do you guarantee confidentiality?
We work under strict confidentiality agreements, as befits a boutique service that handles private information and spaces.
Can I hire just the concierge service without having you install the home automation?
Yes. We also provide the concierge service for systems installed by others: we review your existing installation, take care of its maintenance and, if you wish, extend it with new technologies.
What does it mean that you coordinate and manage my suppliers?
When an incident involves several suppliers (installer, operator, manufacturer…), we contact them, demand a solution and follow it up, so you do not have to mediate between them. It makes no difference whether they are our trusted suppliers or ones you have chosen.
Which areas of the Costa Brava do you cover?
The whole Costa Brava. S’Agaró, Begur, Calonge, Sant Antoni de Calonge, Platja d’Aro, Palamós, Santa Cristina d’Aro, Calella de Palafrugell and Llafranc.
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